Practical Contract Management

Presented by: Shirley Lewington

Course Details

Contract management is one of the most vital roles of the procurement specialist – the supplier must be held to account to deliver the goods or service they promised to win the business. In your role, you need to be able to confidently assess key performance indicators, and know how to enable redress from non-performing suppliers.

This session will look at

  • Initiating commencement and review meetings to ensure both parties are clear on roles and responsibilities
  • Monitoring against agreed KPIs - develop an understanding of how to ensure performance meets the organisation’s needs
  • Understanding how to identify and manage poor or unsatisfactory contractor performance
  • Planning and recording performance and management of payments and service credits
  • Understanding the importance of recording promised and actual contractor performance to demonstrate value for money and provide an audit trail for future reference
  • Managing contract extensions and any allowable price increases
  • Developing a dispute resolution process that ensures the officers involved are clear of their roles and responsibilities
  • Managing an exit strategy and risk mitigation in the event of contractor failure/default
  • Understanding the reasons why a contract should be terminated, including the areas of risk around suppliers’ viability
  • Planning to introduce documentary evidence of contractor performance to support intent to terminate contracts and re-tender

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